Terms of service

The agreement between you and Devzenix Ltd when you use ChatOrder. Written to be read, not skimmed past.

Last updated 28 September 2026

1. Agreement

By using ChatOrder ("the service"), operated by Devzenix Ltd ("we", "us"), you agree to these terms. If you do not agree, do not use the service.

ChatOrder lets a food business take orders from its customers on WhatsApp. It includes:

To use ChatOrder as a business you must:

You are responsible for keeping your login details safe and for everything done under your account.
Do not share your login with anyone you have not invited as a team member.
Tell us straight away if you think someone else has access.
You may invite team members as Owner, Admin or Staff, and you are responsible for what they do.

You pay a fee per completed order, between 30p and 99p depending on the order value, and never more than 99p. There is no monthly fee and no commission.
Your first 10 completed orders are free.
Fees are invoiced to you for the orders you took. You are not charged for conversations that do not lead to an order.
Customer card payments go to your own Stripe account. Stripe charges its own card processing fee, which is set out on Stripe's site.
We may change our fees with 30 days' notice by email.
If an invoice stays unpaid after reminders, we may pause your account until it is settled.

You agree not to:

Customer conversations on your WhatsApp number are handled by an automated assistant built on large language models.
The assistant can only act through steps the software checks: adding items from your menu, checking an address, placing, changing or cancelling an order, and handing a chat to you. Order totals and receipts are produced by the software, not written by the assistant.
The assistant uses the menu, prices and notes you enter. It cannot invent a dish or a price, but it can misunderstand a customer. You remain responsible for checking orders before you prepare them.
You are responsible for the accuracy of your menu, allergen notes, hours and delivery areas, because that is what the assistant answers from.
You can take over any conversation from the dashboard at any time.

Our privacy policy explains what we collect and why, and forms part of these terms.

For your customers' data you are the data controller and we are your processor. A data processing agreement is available on request.

ChatOrder, its name, logo and software belong to Devzenix Ltd.
Your menu, photos, notes and customer data stay yours. You give us permission to show them inside the service so it can work.
You may not copy, modify or resell the software.

The service is provided as it is. We do not promise it will never be interrupted or make a mistake.
We are not liable for losses caused by an assistant error, an outage, or a failure at WhatsApp, Meta, Stripe or another provider we rely on.
Our total liability to you is limited to the fees you paid us in the 12 months before the claim.
We are not liable for indirect or consequential losses, such as lost profit.
Nothing in these terms limits liability that cannot be limited by law.

You can close your account at any time from the dashboard or by emailing us. There is no notice period and no contract.
We may suspend or close an account that breaks these terms.
After closure we keep your data for 30 days so you can ask for an export, then delete it, except records we must keep by law.
Fees for orders already taken remain payable.

These terms are governed by the law of England and Wales, and disputes are dealt with by the courts of England and Wales.

Questions about these terms: info@chatorder.co.uk. Devzenix Ltd, United Kingdom.