Data Deletion Request

Request deletion of your personal data from ChatOrder

Request Your Data to Be Deleted
Under UK GDPR and the Data Protection Act 2018, you have the right to request the erasure of your personal data. We will process your request within 30 days.

If you placed orders via WhatsApp, provide the phone number you used

What Data We May Hold

If you are a business owner:

  • Account details (name, email, password hash)
  • Business information (name, address, phone)
  • Menu data, orders, customer records
  • AI conversation logs
  • Payment processing data (held by Stripe)

If you are a customer who ordered via WhatsApp:

  • WhatsApp phone number
  • Name (if provided)
  • Delivery address (if provided)
  • Order history
  • Conversation logs with the AI assistant

What we do NOT store:

  • Credit/debit card numbers (handled by Stripe)
  • Biometric data
  • Location tracking data

For full details, see our Privacy Policy. For questions, email privacy@chatorder.co.uk.