Open your WhatsApp sales channel
Six steps, about half an hour of your time. Connect WhatsApp, load your menu into the workspace, print QR codes — then AI starts taking paid orders while you cook.
30 min
Of your time to set up
10
Free orders before you pay
30p-99p
Per order after that, capped
The six steps
Top to bottom is the easiest order. Each step says how long it takes and where in the dashboard to find it.
Create your account
About 2 min
Click Start free, enter your restaurant name, your name and an email you check. You land in your dashboard straight away.Use the email you actually read. Order receipts and your invoices go there.
Connect your WhatsApp number
About 10 min
Open Integrations and choose Connect WhatsApp. A Meta window links your business number to ChatOrder. You will need a Facebook Business account (free) and a phone number that can receive a text message. Meta then approves the number, which usually takes a few days; we keep on top of it for you.Already using the WhatsApp Business app on your phone? The number moves across to the business platform during this step. If anything sticks, we do it with you on a call.
Add your menu
About 10 min
Open Menu. Create your categories (Starters, Mains, Drinks), then add each dish with its price, a photo and any choices such as size, sauce or spice level. The AI uses these exact names and prices, nothing else.Ten minutes covers a typical takeaway menu; a big menu takes longer, and you can add dishes any time after going live. Phone photos in daylight are fine. Add allergen notes to the dishes that need them; the AI answers allergy questions from what you write here.
Connect card payments
About 3 min
Open Settings, then Payments, and paste the two keys from your Stripe account. Card, Apple Pay and Google Pay then go straight to your own bank, usually within 2 business days. We never hold your money. Skip this if you only want cash on collection.No Stripe account yet? It is free to open at stripe.com and takes about ten minutes. Stripe charges 1.5% + 20p per UK card payment.
Set your hours and delivery area
About 3 min
In Settings, choose collection, delivery or dine-in, set your opening hours, and for delivery add the postcodes you cover, your fee and your minimum order.The AI will not take an order outside your hours or a delivery outside your postcodes, so nobody is let down.
Print your QR code and go live
About 2 min
Open QR Codes and download the poster and flyer. Put the code on your window, your tables and your bags. One scan opens a WhatsApp chat with your restaurant.Your first 10 orders are free. After that it is 30p to 99p per order, capped at 99p, and you are only ever invoiced for orders you actually took.
Have these ready
None of them cost money. If one is missing, sort it first and the rest goes quickly.
- A phone number that can receive a text message, for WhatsApp
- Your business name, address and opening hours
- A Facebook Business account, free, about five minutes to create
- Your menu: dish names, prices and ideally photos
- A Stripe account if you want card payments (free to open)
- The postcodes you deliver to, if you deliver
Questions people ask during set-up
Do I need a new WhatsApp number?
No. You can use your existing business number, as long as it is not tied to the personal WhatsApp app on a phone. It moves to the business platform during set-up, and Meta approves it, usually within a few days.
How fast do customers get a reply?
In seconds, at any hour. The AI handles the whole conversation: menu, choices, address and payment. You get the order on your screen the moment it is placed.
What if the AI gets something wrong?
Open Live Chat in your dashboard and take over the conversation yourself at any time. The AI also hands over on its own for anything serious, such as an allergic reaction or a refund request, and messages you when it does.
Do I pay if a customer does not order?
No. You pay per completed order only. Someone asking for your hours or browsing the menu costs nothing.
Can I cancel? Is there a contract?
Cancel any time. No contract, no set-up fee, no monthly minimum. You are invoiced only for orders you took.
What about refunds?
From the Transactions tab in your dashboard, for the full amount or part of it. Cancelling a card-paid order refunds it automatically. The money goes back through Stripe, from your own account.
Ready when you are
Ten orders on us, enough to know whether it works for your restaurant. After that, 30p to 99p per order, capped. Cancel anytime.
Rather do it together? Call +44 7871 995770 and we set up with you.