Get your restaurant on ChatOrder

The 6 steps

You can do these in any order, but we recommend going top-to-bottom. Total time: ~45–60 min.

1. 1

   ~2 min

   Sign up & create your account

   Go to chatorder.co.uk and click Get Started. Enter your restaurant name, your name, and a working email. That's it — you'll land in the dashboard.

   💡 Tip

   Use the email you actually check. We send order receipts and weekly invoices here.

2. 2

   ~10 min

   Connect your WhatsApp Business number

   From the dashboard sidebar, open Integrations → Connect WhatsApp. A Meta popup walks you through linking your business number to ChatOrder. You'll need:

   • A Facebook Business Manager account (free, takes ~5 minutes to create)
   • A phone number you can receive an SMS on (the WhatsApp Business number)

   💡 Tip

   If you already use WhatsApp Business on your phone, you'll need to switch to the API version. We help you do this on a call if you get stuck.

3. 3

   ~20 min

   Add your menu

   Open Menu in the sidebar. Create categories (Starters, Mains, Drinks…), then add items with prices, photos, and any customisations (sauces, sizes, spice level). The bot uses these exact names + prices when taking orders.

   💡 Tip

   Upload clear photos — customers order ~30% more when they can see the food. Phone-camera shots in daylight are perfectly fine.

4. 4

   ~5 min

   Connect Stripe to accept card payments

   Optional but recommended. Go to Settings → Payments, paste your Stripe Publishable and Secret keys, click Save. Money goes straight to your Stripe account — we never hold funds. Card payments arrive next-day.

   💡 Tip

   Don't have Stripe yet? Sign up free at stripe.com — takes 10 minutes, no monthly fee.

5. 5

   ~5 min

   Set hours, delivery zone & order types

   In Settings → Order Types, toggle which types you accept: collection, delivery, or dine-in. For delivery: set your radius or postcode list, fee, and minimum order. In Settings → Hours, set the days/times you take orders.

   💡 Tip

   The bot won't take orders outside your hours and won't take delivery orders outside your postcode list. Both protect you from disappointed customers.

6. 6

   ~5 min

   Print your QR poster & go live

   Download your QR poster from QR Codes in the sidebar. Stick it on your shop window, takeaway bag, or table. When customers scan, it opens a WhatsApp chat with your number — they're ordering in seconds.

   💡 Tip

   Your first 10 orders are free. After that it's 30p–99p per order, capped. Billed weekly. Cancel anytime.

Common questions